Terms of Service

Last updated: 27/08/2025

1. Introduction

Welcome to PupilTrack. These Terms of Service (“Terms”) govern your use of our website and services. By using PupilTrack, you agree to these Terms. If you do not agree, please do not use our services.

2. Who we are

PupilTrack is operated by Adam Jones Development, a sole trader registered in the United Kingdom.

3. Eligibility

You must meet the minimum legal age required in your country of residence to take driving lessons or to instruct others in driving.

  • Instructors must be at least 18 years old.
  • Pupils must be at least the minimum legal driving age in their country of residence.

4. Accounts and User Access

You are responsible for keeping your login credentials secure and for all activities under your account.

Account Sharing Restrictions:

  • Account sharing is strictly prohibited. Each user account is licensed for use by a single individual only.
  • You may not share your login credentials with any other person, including colleagues, employees, family members, or business partners.
  • Multiple users accessing the same account to circumvent our per-seat pricing model is a material breach of these Terms.
  • Organisation accounts: If you need multiple instructors to access PupilTrack, you must purchase the appropriate number of seats for your organisation.

⚠️ Account Monitoring

We monitor for suspicious account activity including multiple simultaneous logins, unusual access patterns, and other indicators of account sharing. Violations may result in immediate account suspension.

5. Subscriptions, Billing, and Payments

Billing Model:

  • PupilTrack uses a per-seat billing model where each instructor requires their own paid seat.
  • Subscriptions are billed in advance on a monthly basis.
  • Payments are processed securely via Stripe.
  • You can cancel your subscription at any time in your account settings.

Seat Management:

  • Each active instructor in your organisation must have their own seat.
  • Seat counts are automatically managed based on your organisation's active members.
  • Circumventing seat limits through account sharing, credential sharing, or other means is prohibited and may result in additional charges and account termination.

Refunds:

  • Consumer Rights: Under UK consumer law, you have a 14-day cooling-off period for new subscriptions unless you have already begun using the service, in which case you waive your right to a refund.
  • No refunds will be provided for account suspensions or terminations due to Terms of Service violations, including account sharing.

6. Acceptable Use and Prohibited Activities

You agree not to:

🚫 Account and Billing Violations:

  • Share your account credentials with any other person or entity.
  • Allow multiple users to access a single account to avoid paying for additional seats.
  • Create multiple accounts to circumvent billing or usage limitations.
  • Use technical means to bypass seat limitations or usage monitoring.

🚫 Service Abuse:

  • Use PupilTrack for unlawful purposes or in violation of any applicable laws.
  • Attempt to reverse engineer, copy, distribute, or resell the service.
  • Interfere with or disrupt the service's infrastructure or security measures.
  • Use automated scripts, bots, or other means to access the service inappropriately.

⚠️ Enforcement

We actively monitor for violations of these terms. Suspicious activity may be investigated, and violations will result in warnings, account restrictions, additional billing, or immediate termination.

7. Intellectual Property

All content, code, and branding related to PupilTrack are owned by Adam Jones Development. You may not copy or reproduce without permission.

8. Usage Monitoring and Compliance

To ensure fair usage and protect our per-seat billing model, we implement various monitoring and compliance measures.

Monitoring Activities:

  • Login patterns: We monitor for unusual login activity, including multiple simultaneous sessions
  • Usage analytics: We track feature usage to ensure compliance with seat limitations
  • IP address monitoring: Suspicious access patterns from multiple locations may trigger security reviews
  • Data consistency checks: We monitor for anomalies that may indicate account sharing

Compliance Measures:

  • Automated alerts for suspicious activity patterns
  • Account verification requests when anomalies are detected
  • Temporary account restrictions during investigations
  • Retroactive billing adjustments for unauthorized usage

💡 Privacy Notice

All monitoring activities are conducted in accordance with our Privacy Policy and applicable data protection laws. We only collect and process data necessary for service operation, security, and billing compliance.

9. Account Suspension and Termination

We reserve the right to suspend or terminate your account and access to PupilTrack at our discretion if you breach these Terms.

Immediate Termination Grounds:

  • Account sharing or credential sharing violations
  • Billing circumvention attempts or seat limit violations
  • Fraudulent activity or payment disputes
  • Security violations or attempts to compromise the service

Consequences of Termination:

  • Immediate loss of access to all PupilTrack services and data
  • No refund of any subscription fees paid
  • Potential additional charges for unauthorised usage
  • Data deletion after a reasonable notice period

🚨 Legal Action

Serious violations, including intentional billing fraud or security breaches, may result in legal action to recover damages and protect our business interests.

10. Liability and Disclaimers

PupilTrack is provided “as is”. We do not guarantee uninterrupted service and are not liable for any loss or damage arising from your use of the service, to the maximum extent permitted by law.

11. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from your use of PupilTrack shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

Adam Jones Development

Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA

Email: hello@adamjonesdevelopment.com